Refund policy
Customers are welcome to return any unwanted items to us within 14 days of receipt of the order. When returning items, please be advised that:
- The customer is responsible for any and all return fees when posting items back to I AM Lash.
- The customer must include a note with their return specifying their order number and the item they wish to return.
- No refunds will be given before the items have been received by our team.
REFUND.
Refunds can be given on any returned item which is sent back within 28 days of ordering, along with a note of the order number and reason for return.
Refunds will be issued only when the returned items have been received by our team, and may take up to 10 business days to reach the recipient's account, depending on the recipient's bank.
When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.
EXCHANGE.
We don’t offer exchanges, only refunds. You have 28 days from the date of delivery receipt to return the item. You must contact us within 14 days of receiving the goods and another 14 days to return the goods once you’ve contacted us. Simply return your original order for a refund and place a new order. We only refund unopened items, unused and are in resealable condition, or damaged on delivery, or defective items. By this we mean that all packaging and/or cellophane wrapping must be fully intact. We cannot accept used or opened goods to be refunded. Please note that adhesives cannot be returned from overseas.
CHANGE OF MIND.
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove this item’ button next to the product you do not wish to purchase in your shopping basket. If you change your mind once you have placed your order, please notify us in writing at info@iamlashpro.com if you wish to cancel the order immediately. If we receive notification of cancellation before we process your order, we will happily refund you in full including any delivery costs charged. If upon receipt of your goods you are not satisfied, we offer a refund in full for goods returned within 14 working days of receipt of the items unused, unopened and in a re-saleable condition.
Delivery charges are non-refundable, unless the return is as a result of an error on our side. Refunds will be processed within 5 working days of receipt of the goods.
FAULTY OR DAMAGED GOODS.
It is with regret that sometimes goods may be damaged in transit, please notify us by email within 7 days of receiving the products (we might require pictures of the item as well as the packaging). We might ask that you return your unused goods to us and we will send out a replacement or refund.
Please return any such item, with a copy of your dispatch note and covering letter to the returns address. We strongly advise that all items are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items. Please note that you will be reimbursed for the cost of returning the item. This will be issued back to your original method of payment or via bank cheque. If, by our error you have received the incorrect goods in your order, we will endeavour to replace the goods with the correct products at no extra cost, and will bear all costs for the return of the products. Please contact info@iamlashpro.com to arrange this, including details of your name, order number and delivery address.
RETURN.
Return address: I AM Lash LTD, Unit 8, Science Park, Aberystwyth, SY23 3AH, UK. Confirmation email containing your Order number and Reason given for returning the goods. Receipts showing any return postal charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.
Please Note:
In UK, if you are returning the goods with Royal Mail, it may take up to 5 working days for your parcel to reach us. Allow 5-20 days for your parcel to reach us if parcel has been sent from overseas. Returned items will be processed within 3 working days of receipt. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance.